Live Helper Chat is an open-source application that enables live support websites. In versions up to and including 4.52, three chat action endpoints (holdaction.php, blockuser.php, and transferchat.php) load chat objects by ID without calling `erLhcoreClassChat::hasAccessToRead()`, allowing operators to act on chats in departments they are not assigned to. Operators with the relevant role permissions (holduse, allowblockusers, allowtransfer) can hold, block users from, or transfer chats in departments they are not assigned to. This is a horizontal privilege escalation within one organization. As of time of publication, no known patched versions are available.

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Fixes

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History

Thu, 26 Feb 2026 02:15:00 +0000

Type Values Removed Values Added
Description Live Helper Chat is an open-source application that enables live support websites. In versions up to and including 4.52, three chat action endpoints (holdaction.php, blockuser.php, and transferchat.php) load chat objects by ID without calling `erLhcoreClassChat::hasAccessToRead()`, allowing operators to act on chats in departments they are not assigned to. Operators with the relevant role permissions (holduse, allowblockusers, allowtransfer) can hold, block users from, or transfer chats in departments they are not assigned to. This is a horizontal privilege escalation within one organization. As of time of publication, no known patched versions are available.
Title LiveHelperChat has department-level authorization bypass in holdaction, blockuser, and transferchat endpoints
Weaknesses CWE-862
References
Metrics cvssV4_0

{'score': 4.9, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:N/VI:H/VA:N/SC:N/SI:N/SA:N/E:U'}


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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-02-26T01:42:38.225Z

Reserved: 2026-02-25T03:11:36.691Z

Link: CVE-2026-27954

cve-icon Vulnrichment

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cve-icon NVD

Status : Received

Published: 2026-02-26T02:16:23.147

Modified: 2026-02-26T02:16:23.147

Link: CVE-2026-27954

cve-icon Redhat

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cve-icon OpenCVE Enrichment

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Weaknesses