Multiple vulnerabilities in the web-based management interface of Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. 

These vulnerabilities exist because the web-based management interface does not properly validate user-supplied input. An attacker could exploit these vulnerabilities by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. To exploit these vulnerabilities, the attacker must have valid administrative credentials.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required High

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.00036.

Exploitation none

Automatable no

Technical Impact partial

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions
Cisco Cisco Packaged Contact Center Enterprise unknown
Version Status Constraints
12.5(1) affected —
11.0(1) affected —
12.0(1) affected —
11.0(2) affected —
11.5(1) affected —
10.5(1) affected —
10.5(2) affected —
11.6(2) affected —
10.5(1)_ES7 affected —
11.6(1) affected —
10.5(2)_ES8 affected —
12.6(1) affected —
12.5(2) affected —
12.6(2) affected —
15.0(1) affected —
Cisco Cisco Unified Contact Center Enterprise unknown
Version Status Constraints
12.6(1)ES3 affected —
12.6(1)ES1 affected —
12.6(1) affected —
12.6(1)ES2 affected —
12.6(1)SecurityPatch affected —
12.5(1)ES1 affected —
12.5(1) affected —
12.6(1)ES4 affected —
11.0(1) affected —
10.5(1) affected —
12.0(1) affected —
10.5 affected —
11.0 affected —
11.5 affected —
12.6(2) affected —
12.6(2)ES1 affected —
12.6(2)ES2 affected —
15.0(1) affected —
12.6(2)ES3 affected —
15.0(1)ET01 affected —
15.0(1)_SP1 affected —
15.0(1)ES202508 affected —
12.6(2)_ES affected —

No data.

No data.

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Vendors Products
Cisco Subscribe
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Unified Contact Center Enterprise Subscribe

Project Subscriptions

Vendors Products
Cisco Subscribe
Packaged Contact Center Enterprise Subscribe
Unified Contact Center Enterprise Subscribe
Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-pcce-xss-2JVyg3uD cve-icon cve-icon
History

Fri, 23 Jan 2026 16:45:00 +0000

Type Values Removed Values Added
First Time appeared Cisco
Cisco packaged Contact Center Enterprise
Cisco unified Contact Center Enterprise
Vendors & Products Cisco
Cisco packaged Contact Center Enterprise
Cisco unified Contact Center Enterprise

Wed, 21 Jan 2026 17:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Wed, 21 Jan 2026 16:45:00 +0000

Type Values Removed Values Added
Description Multiple vulnerabilities in the web-based management interface of Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device.  These vulnerabilities exist because the web-based management interface does not properly validate user-supplied input. An attacker could exploit these vulnerabilities by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. To exploit these vulnerabilities, the attacker must have valid administrative credentials.
Title Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerability
Weaknesses CWE-79
References
Metrics cvssV3_1

{'score': 4.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: cisco

Published:

Updated: 2026-01-21T16:46:11.154Z

Reserved: 2025-10-08T11:59:15.374Z

Link: CVE-2026-20109

cve-icon Vulnrichment

Updated: 2026-01-21T16:45:42.982Z

cve-icon NVD

Status : Awaiting Analysis

Published: 2026-01-21T17:16:08.723

Modified: 2026-01-26T15:04:59.737

Link: CVE-2026-20109

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-01-22T10:15:19Z

Weaknesses